Terms and Conditions of Service
Last updated: May 2026
Welcome to Norphem
These Terms and Conditions ("Terms") govern your access to and use of the Norphem website (trynorphem.com) and the purchase of products offered by Norphem ("we", "us", "our"). By accessing this site, browsing our content, or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services. If you do not agree to these Terms, please do not use our website or purchase our products.
1. Eligibility
By using our website, you confirm that you are at least 18 years old, or that you are accessing the site under the supervision of a parent or legal guardian. You also confirm that you have the legal capacity to enter into a binding agreement.
2. Products and Intended Use
Norphem provides personal care tools designed to help users address tonsil stones (tonsilloliths) at home. Our products are wellness and personal-hygiene tools — they are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
If you experience pain, bleeding, severe discomfort, persistent bad breath, recurring sore throat, infection, or any other concerning symptom, stop using the product immediately and consult a qualified healthcare professional.
3. Orders and Pricing
All orders placed through trynorphem.com are subject to acceptance and availability. Prices are displayed in U.S. dollars (USD) unless otherwise noted, and may be updated at any time without prior notice. We reserve the right to refuse, cancel, or limit any order — including, but not limited to, cases of suspected fraud, pricing or product description errors, stock unavailability, or a violation of these Terms.
4. Payment
We accept the major payment methods displayed at checkout. By providing your payment information you confirm that you are authorized to use the selected payment method and that all information you provide is true, accurate, and complete.
5. Shipping
Shipping times, methods, and costs are described in our Shipping Policy. While we make every effort to deliver orders within the estimated time frame, all delivery times are estimates and are not guaranteed.
6. Returns and Refunds
Please refer to our Refund Policy for complete information on returns, refunds, and eligibility criteria.
7. Intellectual Property
All content on this website — including text, images, graphics, logos, product designs, packaging, photography, and trademarks — is the property of Norphem or its licensors and is protected by applicable intellectual-property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any part of this website without our prior written consent.
8. User Conduct
You agree not to use our website or services to engage in any unlawful, harmful, or abusive behavior. This includes, but is not limited to, attempting to disrupt the operation of the site, submitting false or misleading information, infringing the rights of others, or using our content for unauthorized commercial purposes.
9. Limitation of Liability
To the fullest extent permitted by law, Norphem shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use or inability to use our products or website. Our total aggregate liability for any claim shall not exceed the amount you paid to Norphem for the product that gave rise to the claim.
10. Disclaimer of Warranties
Our website and products are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
11. Changes to These Terms
We may update these Terms from time to time. The most current version will always be posted on this page, and the "Last updated" date at the top will reflect when it changed. Your continued use of the website after any update constitutes your acceptance of the revised Terms.
12. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Norphem operates. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts.
13. Contact Us
If you have any questions about these Terms, please reach out to us:
Email: support@trynorphem.com
Website: trynorphem.com