Contact information

We'd love to hear from you. Whether you have a question about your order, need help using your Norphem product, want to share feedback, or are simply curious about what we do — our team is here to help.

Customer Support

Email: support@trynorphem.com
Response time: within 24 hours, Monday to Friday
Support hours: Monday to Friday, 9:00 AM – 6:00 PM (CET)

For the fastest reply, please include your order number (if applicable) and a short description of how we can help.

Order & Shipping Questions

Tracking your package, changing an address, asking about delivery times — send us a message and we'll look into it right away. You can also review our Shipping Policy for general information.

Returns & Refunds

Need to return a product or request a refund? Please read our Refund Policy first, then reach out to support@trynorphem.com to start the process.

Wholesale, Press & Partnerships

Interested in carrying Norphem in your store, featuring us in your publication, or exploring a partnership? Send us a message with the details at support@trynorphem.com and we'll get back to you as soon as possible.

A Quick Note

Norphem products are personal-care tools — they are not medical devices. If you are experiencing pain, bleeding, infection, or other concerning symptoms, please consult a qualified healthcare professional rather than relying on our customer-support team for medical advice.

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Website: trynorphem.com